Privacy Policy for SMS and Email Communications

Effective Date:

This Privacy Policy outlines how {{custom_values.full_company_name} (“we,” “us,” or “our”) collects, uses, and protects your information when you engage with us via SMS and email. By providing your phone number or email address, you agree to the practices described below.

1. Information We Collect

When you opt into our SMS and/or email communications, we may collect:

-Your name

-Your mobile phone number

-Your email address

-Communication preferences (opt-in/opt-out status)

-Message history (content, timestamps, delivery records)

-Any other information voluntarily provided in your messages or emails

2. How We Use Your Information

We use your information to:

-Send service-related updates (e.g., appointment reminders, vehicle release instructions, customer support)

-Respond to your inquiries

-Improve our customer service and communication systems

-Comply with legal or regulatory obligations

-Message/email frequency may vary based on your activity and preferences.

3. How to Opt Out

You may unsubscribe at any time:

-SMS: Reply “STOP” to any message to opt out. You will receive a final confirmation message.
-Email: Click the “Unsubscribe” link in any email or contact us directly to be removed from our list.

You may also reply “HELP” to any SMS or email us at {{custom_values.company_email}} for assistance.

4. Sharing and Disclosure

-No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We use industry-standard security measures to protect your information, however, no method of transmission is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our SMS and email programs are not intended for children under 16. We do not knowingly collect personal information from anyone under 16.

7. Policy Changes

We may update this policy at any time. Changes will be posted on our website with an updated “Effective Date.” Your continued use of our communication services indicates acceptance of the revised terms.